Shannon Madden, LPC
Arizona LPC specializing in trauma and transitions
- Trauma and PTSD support
- Stress and anxiety care
- Career and life transitions
About Shannon Madden
Shannon Madden is a Licensed Professional Counselor (LPC) based in Arizona with 26 years of experience in mental health care. She combines practical skills from Cognitive Behavioral Therapy with an understanding of neurobiology to help clients identify the thoughts and beliefs that drive emotions and behaviors. Early in sessions she often uses worksheets to surface underlying beliefs and may use humor to ease initial discomfort and normalize reactions. Shannon completed a Master of Counseling at the University of Phoenix in 2002 and earned a Master of Arts in Organizational Management there in 2001. She holds a Bachelor of Science from Northern Arizona University and pursued doctoral studies in neuropsychology at Argosy University from 2010 to 2013 before changing plans. To maintain her license she completes 30 hours of continuing education every two years and has received extensive training in EMDR, post-traumatic stress disorder, neuropsychology, depression, and anxiety.
Her clinical background includes four years as a crisis counselor for the Phoenix Fire Department while completing graduate school, six years as a crisis counselor in hospital emergency departments, and specialized counseling for police, firefighters, and military personnel with PTSD. In 2013 she served as Director of Psychological Health for the Arizona Army National Guard, working with soldiers in pre- and post-deployment phases, suicide prevention, PTSD, and military sexual trauma. After that contract ended she helped open Quail Run Behavioral Health Hospital as Director of Intake and Assessment and presently works in Arizona's state crisis system in a telecommuting role. Shannon has a personal connection to crisis work stemming from family experiences and recovery from PTSD following a brief military stint. She is a third-generation Arizonan who grew up in Flagstaff, has been divorced twice, recently relocated to Phoenix to be closer to family and friends, enjoys travel, is learning to crochet, and shares her home with two pampered dachshunds. She is also part of the Better Help team and looks forward to opportunities to work with individuals seeking support.
Her clinical background includes four years as a crisis counselor for the Phoenix Fire Department while completing graduate school, six years as a crisis counselor in hospital emergency departments, and specialized counseling for police, firefighters, and military personnel with PTSD. In 2013 she served as Director of Psychological Health for the Arizona Army National Guard, working with soldiers in pre- and post-deployment phases, suicide prevention, PTSD, and military sexual trauma. After that contract ended she helped open Quail Run Behavioral Health Hospital as Director of Intake and Assessment and presently works in Arizona's state crisis system in a telecommuting role. Shannon has a personal connection to crisis work stemming from family experiences and recovery from PTSD following a brief military stint. She is a third-generation Arizonan who grew up in Flagstaff, has been divorced twice, recently relocated to Phoenix to be closer to family and friends, enjoys travel, is learning to crochet, and shares her home with two pampered dachshunds. She is also part of the Better Help team and looks forward to opportunities to work with individuals seeking support.
Areas of Expertise
Primary Focus
Also Specializes In
Family conflictsTrauma and abuseSleeping disordersAnger managementBipolar disorderCoping with life changesCompassion fatigue
Additional Focus Areas
AbandonmentAging and geriatric issuesCaregiver issues and stressChronic pain, illness, and disabilityCodependencyCommunication problemsControl issuesCoping with natural or human-caused disasterDependent personalityDivorce and separationEmptinessFamily of origin issuesFamily problemsFirst responder issuesForgivenessGuilt and shameHospice and end-of-life counselingInfidelityIsolation / lonelinessJealousyLife purposeMidlife crisisVeteran and Armed Forces IssuesMoney and financial issuesMood disordersObsessions, compulsions, and OCDPanic disorder and panic attacksParanoiaPhobiasPostpartum depressionPost-traumatic stressSeasonal Affective Disorder (SAD)Self-harmSelf-loveSocial anxiety and phobiaWomen's issuesWorkplace issuesYoung adult issues
Therapeutic Approach
Client-Centered Therapy Cognitive Behavioral Therapy (CBT) Emotionally-Focused Therapy (EFT) Mindfulness Therapy Motivational Interviewing Solution-Focused Therapy
Frequently Asked Questions
How much experience does Shannon Madden have?
Shannon Madden has 26 years of experience in the mental health field, including crisis counseling, work with first responders and military populations, and leadership roles in psychological health and intake services.
Is Shannon Madden a licensed therapist?
Yes. She holds the LPC credential - Licensed Professional Counselor - and is licensed in Arizona as AZ LPC 11886.
In which languages does Shannon Madden provide therapy?
Shannon provides therapy in English.
Where is Shannon Madden located?
Shannon is located in Arizona.
How can I work with Shannon Madden as my therapist?
You can work with Shannon through video calls, phone sessions, live chat, or text-based messaging.
Does Shannon Madden work with international clients?
Shannon does not currently work with international clients.
How much does therapy with Shannon Madden cost?
The cost of therapy can vary depending on factors such as your location and the therapist's availability. Sessions are billed through a subscription that can be canceled at any time, for any reason. For current details, click the "Start Therapy" button on this page.
How can I get started with therapy?
Getting started is quick and straightforward. Click the "Start Therapy" button and complete a short questionnaire that helps match you with your therapist. Depending on availability, you can then schedule your first session, which may take place by phone, video call, live chat, or in-app messaging.
Approaches for Online Therapy and Emotional Healing
Shannon integrates evidence-based methods into online work to help clients address stress, grief, trauma, and life transitions. Cognitive Behavioral Therapy (CBT) focuses on identifying and reshaping thoughts and beliefs that drive difficult emotions and behaviors - it is practical for anxiety, depression, sleep difficulties, and coping with change. Client-Centered Therapy emphasizes empathic listening and collaboration, offering a supportive space where clients set goals and feel heard as they explore personal challenges. Emotionally-Focused Therapy (EFT) helps people understand and reorganize emotional responses in relationships and during times of loss or conflict, making it useful for family issues and attachment concerns.Finding the right approach is part of the therapeutic process. Shannon works collaboratively with each person to determine which methods best match their needs, goals, and preferences, adapting techniques as work progresses to ensure a good fit.
Online therapy options include video calls, phone sessions, live chat, or text-based messaging, offering flexibility for busy schedules, caregiving responsibilities, or mobility limitations. These formats make it easier to maintain continuity of care, access support from home, and choose the mode of communication that feels most comfortable while working with licensed professionals and therapists.